Terms of Service

    Last Updated: January 16, 2026 | Version 1.0

    1. Acceptance of Terms

    By accessing and using EMR Dashboard ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

    2. Description of Service

    EMR Dashboard provides electronic medical records management software as a service (SaaS) designed for healthcare providers, clinics, and medical practices. Our Service allows you to:

    • Create, store, and manage patient medical records
    • Schedule appointments and manage calendars
    • Generate clinical reports and documentation
    • Collaborate with healthcare team members
    • Access AI-powered clinical decision support

    3. User Accounts and Registration

    3.1. Account Creation: You must create an account to use our Service. You agree to provide accurate, current, and complete information during registration.

    3.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

    3.3. Password Requirements: You must use a strong password that meets our security requirements (minimum 12 characters, including uppercase, lowercase, numbers, and special characters).

    3.4. Multi-Factor Authentication: We may require multi-factor authentication for enhanced security of healthcare data.

    4. HIPAA Compliance

    4.1. Business Associate Agreement: By using our Service to store protected health information (PHI), you agree to our Business Associate Agreement (BAA), which is incorporated by reference into these Terms.

    4.2. Your Obligations: You are responsible for ensuring your use of the Service complies with HIPAA and other applicable healthcare regulations.

    4.3. Data Security: We implement administrative, physical, and technical safeguards designed to protect PHI in accordance with HIPAA requirements.

    5. Acceptable Use Policy

    You agree not to use the Service to:

    • Violate any laws or regulations
    • Infringe on intellectual property rights
    • Upload malicious code, viruses, or harmful content
    • Attempt to gain unauthorized access to our systems
    • Use the Service for any illegal or unauthorized purpose
    • Harass, abuse, or harm another person
    • Share your account credentials with unauthorized users

    6. Subscription and Payment

    6.1. Subscription Plans: We offer various subscription tiers with different features and pricing.

    6.2. Billing: Subscription fees are billed in advance on a monthly or annual basis depending on your chosen plan.

    6.3. Refunds: Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy.

    6.4. Free Trial: We may offer a free trial period. You will be charged when the trial period ends unless you cancel before the trial expires.

    7. Data Ownership and Rights

    7.1. Your Data: You retain all rights, title, and interest in your data, including patient records and healthcare information.

    7.2. License to Us: You grant us a limited license to host, store, and process your data solely to provide the Service.

    7.3. Data Portability: You can export your data at any time in standard formats.

    7.4. Data Retention: We will retain your data for as long as your account is active and as required by law. Upon account termination, we will delete your data according to our data retention policy.

    8. Privacy and Data Protection

    Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy.

    9. Service Availability

    9.1. Uptime: We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service.

    9.2. Maintenance: We may perform scheduled maintenance that temporarily affects Service availability.

    9.3. No Warranty: The Service is provided "as is" without warranties of any kind, either express or implied.

    10. Limitation of Liability

    To the maximum extent permitted by law, EMR Dashboard shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of the Service.

    11. Indemnification

    You agree to indemnify and hold EMR Dashboard harmless from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

    12. Termination

    12.1. By You: You may terminate your account at any time through account settings.

    12.2. By Us: We may terminate or suspend your account if you violate these Terms or for any other reason with or without notice.

    12.3. Effect of Termination: Upon termination, your right to access the Service will immediately cease. We will provide you with an opportunity to export your data before final deletion.

    13. Changes to Terms

    We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

    14. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

    15. Contact Information

    If you have questions about these Terms, please contact us at:

    Email: legal@emr-dashboard.com
    Address: [Your Company Address]

    Note: This is a template Terms of Service document. Before using in production, you should have it reviewed by a qualified attorney familiar with healthcare law, HIPAA regulations, and software service agreements.